FAQ

FAQ

Shopping FAQs


1. What should I do if I have trouble logging in?


Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.


Or you can simply write mail to us,we'll response your mail within 24 hours. 


2. Can I get a discount if I make a larger order?


Yes, the more pieces you purchase, the higher the discount. For example, if you buy 20 pieces/item, you will obtain a 5% discount. If you are interested in purchasing more than 20 pieces, we would be happy to provide you with a quote. Please contact our us and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.


Payment FAQs




Our Services & Strength

Minimum order quantity (MOQ) Most of the items started with MOQ 5pcs is recommended, instead of 1 pcs only. because that one pcs will be high in price including the FOB cost and Sea Freight cost.)And the mass production can save the production costs.
Shipment service We can help to find a good shipping forwarder to ship the goods to the destination port. However, if you have a good shipping forwarder, we can also use yours.
Inspect  goods  We're warmly welcome to clients coming to our factory to inspect the goods, please kind inform us the specific time ahead,Or any inspection orgazation for checking goods. Or we'll send the more details high definition goods photos at the first time to you for confirm and loading details. 
Price terms If quantity no reach to 20ft container, the price it's based on EXW factory.
If it's full container, FOB Shenzhen for 40ft GP or 40ft HC container; FCA for 20ft container; EXW for less container loaded.

What payment terms do you supported ? 

    T/T Telegraphic Transfer 30% in advance as desposit, balance before shipment. 

     Western union also supported as well. 


Products warranty                                                                                                                    We provide 12 months products warranty to make sure our customers obtain quality products. Production lead time  20ft, 40ft, 40'HC container will be 30-45 days. 
There're some products will stock available,be able to deliver anytime. Just simply contact us and we'll show you in a much easier way.

Office chair: with 10-15 days leading time.

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